Privacy policy

Last updated: September 20, 2023

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Country refers to: Sweden
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to NOUR HOUSE AB, Adlerfältsväg 4F, 213 65 Malmö, Skåne, Sweden.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Black Pearls, accessible from https://www.nour-house.dk
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, we may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: Use of Cookies by Free Privacy Policy.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

TREATMENT BEFORE PURCHASE

In order for us to be able to communicate with you and to receive feedback from you, we must process your personal data. If you do not provide us with your personal data for these purposes, we will not be able to provide you with the service or answer your questions.

1) For what purposes do we process your personal data?
To save your abandoned cart and remind you of the product(s) you have left in the cart if you have started a purchase by entering your email address.

What personal data do we process?
Information about your shopping cart and the email address you gave us when you started your purchase.

What is our legal basis for processing your personal data?
Our legitimate interest in making it as easy as possible for you to purchase the product you have shown interest in by adding it to the shopping cart.

How long do we process your personal data for the specific purpose?
From the moment you place the product in the shopping cart until you complete a purchase, but not more than five one year.

2) For what purposes do we process your personal data?

To answer your questions.

What personal data do we process?
Your name, contact information, photos you send us and other information you provide us with.

What is our legal basis for processing your personal data?
Processing is necessary for the performance of our contract with you.

How long do we process your personal data for the specific purpose?
For three (3) years or as long as required by law

PROCESSING REQUIRED FOR IMPLEMENTATION OF PURCHASES AND AGREEMENTS, ETC.

In order for us to complete your purchase, for example deliver the product, we need to process your personal data. We also need to process your personal data to comply with statutory regulations or other requirements, such as the requirements of the Accounting Act to save data and consumer protection laws. If you do not provide us with personal data for these purposes, we will not be able to complete your purchase with us.

Please note that our payment solution providers also process your personal data to administer the payment for your order. Our payment solution providers are independently responsible for such processing. Some of our payment solution providers allow you to choose an easier way to complete purchases by automatically filling in your personal information or being remembered on your device.

3) For what purposes do we process your personal data?
To administer your purchase, i.e. to know who we are entering into a contract with, to confirm your purchase, to deliver your purchase and communicate with you regarding your delivery and collect information about your experience.

What personal data do we process?
Your name, contact details such as email address and delivery address, order information, selected payment method and IP address

What is our legal basis for processing your personal data?
Processing is necessary for the performance of our contract with you.

How long do we process your personal data for the specific purpose?
Five (5) years after placing the order.

4) For what purposes do we process your personal data?

If you want to exercise your right of withdrawal, open purchase or exchange your product and to be able to comply with consumer protection laws.

What personal data do we process?

Your name, phone number, email address, address and information about your purchase, such as your payment method.
We also save the information you provided when you use your right of withdrawal, open purchase or when you exchange a product.

What is our legal basis for processing your personal data?
The processing is necessary for the performance of our contract with you and for us to comply with relevant consumer protection laws.

How long do we process your personal data for the specific purpose?

From when you complete your purchase and Five (5) years thereafter. If you choose to exercise any of your rights, we will process your personal data until we have made a decision regarding the right of withdrawal, open purchase or exchange of a product and completed any refund or sent you the new product.

5) For what purposes do we process your personal data?

To handle any complaints, claims and/or legal disputes against us.

What personal data do we process?
Your name, contact details, information you provided that is relevant within the scope of the complaint, reclamation and/or legal dispute.

What is our legal basis for processing your personal data?
The processing is necessary for us to comply with relevant consumer protection laws and our legitimate interest in dealing with complaints, complaints and/or defending ourselves against legal claims.

How long do we process your personal data for the specific purpose?
From when we become aware of your complaint, complaint and/or legal dispute and as long as it is ongoing. If we reject your claim, we always store the information for Five (5) years in case you choose to have your legal dispute reviewed by another effort.

6) For what purposes do we process your personal data?

To comply with laws, such as the Accounting Act and money laundering legislation.

Information on your invoice such as purchase history, name and contact details.

The processing is necessary for us to comply with relevant legislation.

How long do we process your personal data for the specific purpose?
From when you complete your purchase and seven to eight (7-8) years in accordance with Swedish accounting law and five to ten (5-10) years in accordance with money laundering legislation.

PROCESSING FOR MANAGING REVIEWS

7) For what purposes do we process your personal data?
To send emails asking you for reviews after your purchase.

What personal data do we process?
Your name, your email address and your order details.

What is our legal basis for processing your personal data?
Our legitimate interest is to contact you with a request to rate or review your purchase and experience to improve future experiences for you and other customers.

How long do we process your personal data for the specific purpose?
Until we have sent you our request and 1 year has passed.

PROCESSING TO COMMUNICATE NEWS AND RELEVANT OFFERS TO YOU

8) For what purposes do we process your personal data?

To send you newsletters and relevant offers on request and to send marketing to you who have made a purchase.

What personal data do we process?
Your email address, name and purchase history.

What is our legal basis for processing your personal data?
When you choose to subscribe to our newsletter, we process your personal data based on your consent.

Once you have made a purchase, we process your personal data based on our legitimate interest in sending relevant direct marketing. We only do this if you have made a purchase and have not objected to receiving marketing.

How long do we process your personal data for the specific purpose?
If you have chosen to receive newsletters and relevant offers, we will send them until you unsubscribe from our newsletters.

If we send newsletters based on our legitimate interest, we will send such marketing for Five (5) years after your last purchase unless you object to receiving marketing before then.

9) For what purposes do we process your personal data?
To do targeted marketing to you on social media and on third party sites.

What personal data do we process?
Your email address, cookies and IP address.

What is our legal basis for processing your personal data?
Our legitimate interest is to use your personal data for direct marketing and to make our marketing more relevant to you.

We only do this if you have completed a purchase from us and have not objected to receiving marketing.

Your personal data will be processed from when you have completed your purchase for Five (5) years unless you object to our marketing before.

10) For what purposes do we process your personal data?

To publish a review that you have chosen to write to make the customer experience transparent for our visitors and to promote our brand to potential customers.

What personal data do we process?
Your name and the information you have provided in your review.

Our legitimate interest is to publish the review that you have written and shared on a review platform.

Until you remove the review from the review platform.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

CCPA Privacy Rights

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Privacy

Our Service does not address anyone under the age of 18.
We do not knowingly collect personally identifiable information from anyone under the age of 18. We do not enter into agreements with minors (under 18) without the guardian’s approval. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parent’s/guardian’s consent, we take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, we may require Your parent’s/guardian’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, you will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

UNREGISTER

To unsubscribe from our newsletters and other mailings; send an e-mail to Info@nour-house.dk

Contact Us

If you have any questions about this Privacy Policy, you can contact us: